Bounce Back from Crisis in 4 Easy Steps
by: Candace Joy
by: Candace Joy
Many people may think event planning is simply about the decorations and flowers. Let’s face it, that’s all the untrained eye may notice. The truth is, there are timelines, deadlines, vendors, menus, travel, staff, budgets and that’s all before the day of your event arrives. A lot could go wrong with so many moving pieces.
Events are hectic enough without having to deal with a crisis when an emergency occurs (notice I said when and not if). Look, I know what it’s like to have the perfect event plan crumble before your eyes. I recently planned an event where the bulk of my décor literally fell off the truck onto the highway during the transport. Don’t worry! There is always a way to get things under control. After all, attendees rarely know what happens behind the scenes, right? Let’s aim to keep it that way with these 4 calm and collected tips!
1. Don’t Panic
This is key to a graceful bounce back. Panicking can cloud your judgement and this is not a time where you want to confuse emotions with rational decision making. I highly recommend taking a step back from the situation – even if it’s only 2 minutes – to assess and adjust your perspective.
2. Quit the Blame Game
Whether it’s 100 percent his fault or 50 percent her fault, it really does not matter after something goes wrong. A scapegoat will not fix the problem. There’s no time for finger pointing. Instead, work together to fix the problem and focus on the development of your staff as listed in tip number 4 below.
3. Don’t Sweat It
Ideally, the crisis will happen before guests arrive. If you are not so lucky, remember you do not want to alarm the guests or display ANY level of unprofessionalism. You only want to show that you have the issue at hand under control – because you DO!
4. Address the Deeper Issue
Now that you’ve saved the day, let’s debrief. Why did this particular situation happen, and what caused it? Instead of looking for ways other people could have stepped their game up, look at the systems in place to see where the gaps are and what can be repaired. Did communication lag somewhere? Was the timeline unrealistic? This may take some humbling, but we all must do it if we want to service our clients the best way possible.
Ironically, a crisis can be an event planner’s worst nightmare and biggest blessing. It’s an opportunity to be a better professional and run and better company. So, do not dwell on the crisis. Remember, success is all in the bounce back. Everybody makes mistakes, but the successful people are the ones who learn from theirs so they will not make the same mistake twice. Happy planning!
For more event planning, décor and design tips, visit www.lovecandacejoy.com and follow me on social media @lovecandacejoy